What file types does the OES function support? 

docx, dotx, dot, docm, doc, xlsx, xlsm, xls, pptx, pptm, ppt, ppsx, ppsm, pps, sxw, sxc, sxi, sxm, odt, odg, ods, odp

Why is my file opening in 'Protected View' in MS Word?

When you are using Internet Explorer and MS Word, your file might open in 'Protected View' and you are not able to edit it unless you click on 'Enable Editing'. This is because Microsoft protects files that are coming from a website. If you want to disable the 'Protected View' so that all documents you open from Fronter, you have to add https://fronter.com to your trusted sites in your Internet Explorer settings. Here is an explanation on how to do this:http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/how-do-i-add-a-site-to-my-trusted-sites-list/98cc77c8-b364-e011-8dfc-68b599b31bf5
Please note: When you have opened a document and it is in 'Protected View', another user can also edit the file. If you then go to edit mode, but the other user is also editing already, your changes will get lost.

When I edit a *.docx file in OpenOffice, and then save, I only get the "Save as" option

It is not possible to use WebDAV with the combination of *.docx files and OpenOffice. In this case you will have to re-upload the edited document to Fronter. To resolve this, we recommend that you use LibreOffice instead of OpenOffice.

When I click on "Edit file" from the file's context menu, I get the following message: "Sorry, someone else is editing your file. You can therefore not edit right now."

Only one person can edit a file at a time. So when one user opens a file for editing, that file is set to a "locked" state, preventing other users from editing the same file. To "unlock" the file, the first user needs to complete their editing session and log out of Fronter.

Internet Explorer breaks unexpectedly when I click one of the choices ("Create a version" or "Overwrite existing version") in the Edit file dialog

To resolve this, you need to add the Fronter domain as a trusted site in your Internet Explorer:

  1. Go to Internet Options --> Tab Security --> Trusted sites 
  2. Click on the Sites button and add the Fronter domain: https://fronter.com

When opening the file in OpenOffice or LibreOffice, a popup is shown saying: "document.doc is locked for editing by: Unknown User. Open document read-only or open a copy of the document for editing"

This message means that OpenOffice/LibreOffice needs to be configured to allow opening documents using WebDAV over HTTPS:

  1. Go to Tools --> Options --> General --> Open/Save dialogs 
  2. Check the "Use OpenOffice dialogs" option 

For more info: https://help.libreoffice.org/Common/Opening_a_Document_Using_WebDAV_over_HTTPS

I cannot save my *.dotx file when using LibreOffice

LibreOffice does not support saving *.dotx files. To make changes to *.dotx files, you will need to use Microsoft Word, or else convert the document to a type that is supported.

I use Internet Explorer 11 and have MS Office, but MS Office does not open when I want to edit the file. I only get the Copy link dialog

Please make sure that ActiveX is enabled in your Internet Explorer settings. Please see here for how to adjust ActiveX settings in Internet Explorer: http://windows.microsoft.com/en-AU/internet-explorer/use-activex-filtering#ie=ie-11

The copied WebDAV url is lost when I open Word 2007

This is a known issue with Word 2007. The workaround is to open Word first before you copy the url. For more info: http://answers.microsoft.com/en-us/office/forum/office_2007-word/clipboard-emptied-every-time-i-open-word-or-excel/8604b1b3-ef20-4af2-b006-d8682973c151?auth=1